Returns and Exchanges
If you need to return an item, you have 30 days from the date of receipt, to return your item(s).
To initiate a return request please email orders@theblackworkcompany.com to receive instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Your item(s) needs to be:
- Unused and with all original components
- In its original packaging
- In a resaleable condition
- With its proof of purchase
The following items can’t be returned or exchanged
Because of the nature of these items digital downloads are not covered by the return policy.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refunds
Refunds will be processed within 7 working days by the original payment method. If you paid by card, it can take up to 5 working days to appear back in your account.
Returns outside of the UK
Please note that if you are returning an item from outside the UK only partial refunds (deducting the shipping fee) are provided and the item must be returned to me in its orginal packaging in new condition, including proof of purchase and shipped at your expense to qualify for a partial refund. I must receive the items before partial refund is executed.
If you have any questions about the return, you can always contact us at orders@theblackworkcompany.com